Main database availability issue 2023-09-29 09:31:23

Starting on Thursday September 29th (±) 11:10 CET some customers may have experienced issues with content playback due to an Amazon database cluster autoscaling issue. As a result, non cacheable media content (e.g. due to token protection) may have been unable to play. Our DevOps team immediately detected the issue after which it was quickly resolved at 11:20 CET by AWS services. To prevent similar incidents in the future the issue has been raised by our DevOps team with AWS services for further investigation.

This incident was resolved on 2023-09-29 11:20:00