Frequently asked questions (FAQ)

Are audiofiles supported by the Blue Billywig VMS?
Are there limits to the number of languages we can use for the subtitles?
Can I approach Blue Billywig for video consultancy?
Can I grant permission to external suppliers to upload videos to my VMS?
Can I upload several videos simultaneously?
Can I have me (MRSS) feeds imported directly into the OVP?
Can we add custom metadata fields?
Do you support HTML5?
Do you support Silverlight?
How are live events supported by the Blue Billywig system?
How can I share videos on social networks?
How do I load the player when it's necessary?
How do I publish a cliplist on my website?
I have uploaded a video and put the embedcode in my website, but the video doesn’t play. What can be wrong?
Is there a maximum file size while uploading to the Blue Billywig VMS? Is there a preferred browser for using the VMS?
What is the difference between streaming and progressive download?
What source video format will give the best transcoding results?

Are audiofiles supported by the Blue Billywig VMS?

Yes, audiofiles are supported, but not by default. Blue Billywig has to define your audio output formats and we will have to show a thumbnail in the player. There are no defaults for that (yet). Please contact Blue Billywig for more information. The most common audio codecs are supported. These are:

  • PCM, uncompressed audio.
  • MP3, compressed audio.
  • AAC, compressed audio.
  • AC-3, Dolby Digital. Will be downmixed to two-channel audio.
  • WMA pro.
 

Are there limits to the number of languages we can use for the subtitles?

When using the subtitling functionality, we will add a large number of languages by default. Adding other languages is no problem, so when you want to use a language you can’t find in the list of supported languages, please contact Blue Billywig.

 

Can I approach Blue Billywig for video consultancy?

Yes, we also deliver consultancy and most of it is free! We have been delivering video services for over four years now and we have experience with many different use cases for video. Please tell us what you want to do and we’ll deliver a way of doing this for you.

 

Can I grant permission to external suppliers to upload videos to my VMS?

Yes, we recommend using the ftp service for that purpose since your suppliers won’t have access to the user interface of the VMS. Please contact Blue Billywig for more information or for creating a ftp account.

 

Can I upload several videos simultaneously?

Yes, you can select multiple videos on your (network)disks and upload them all in one go.

 

Can I have me (MRSS) feeds imported directly into the OVP?

Yes you can, If you deliver us a standardised (MRSS) feed.
When using (m)rss please check whether your feed is valid: http://www.feedvalidator.org/
We can virtually import any RSS, XML or Json based feed containing video items.
A typical feed contains 10-50 items and is updated periodically.  If you have more items, please provide pagination or a way to limit the amount of items returned.
Make sure your feed contains the following details for each video:
  • Unique identifier.  Mandatory. This is used to verify whether a video already exists in the VMS or needs to be updated.
  • Title. Mandatory.
  • Description. Optional.
  • Category. Optional.
  • Keywords. Optional.
  • Video url. Mandatory. This is the link to the video source file.
  • Image url. Optional. This is used as the main video thumbnail. If no image is provided, the VMS will generate a set of thumbnails.
  • Updated date. Optional, but highly recommended. Without an updated date we are not able to determine whether a video item or metadata has been updated, hence not updating the item in the VMS.
Any other metadata provided could be stored in custom fields, depending on your needs.
For more details on video source formats, see https://support.bluebillywig.com/frequently-asked-questions-faq#s17.
 
Please also provide us the following information:
  • How often is your feed updated? (Usually we check feeds every 5 minutes.)
  • Is it a true feed where new items appear periodically, or is it a one-time migration of a video archive?
  • Do we need to update the metadata in the VMS when an item is updated in the feed? (Manual changes in the VMS will be overwritten.) 
  • Should a video be published or draft by default?
  • Will videos expire after a certain date or amount of time? Videos will remain published, but not available to the public.
  • Should videos automatically be deleted after a certain date or amount of time?

Can we add custom metadata fields?

Yes, most of our customers use custom metadata fields to make use of their current workflow to publish video more easily. Please contact Blue Billywig to find out how you can add more metadata fields and connect them to current systems.

 

Do you support HTML5?

Blue Billywig uses a Blue Billywig HTML5 player for serving videos on mobile platforms such as iOS and Android. By default the embedcode has device detection built in. When it detects that the platform is a regular browser it will deliver the default (Flash/Flex) player, but detecting a mobile device will render either a clickable thumbnail which will load the video asset to the native player of the device or an HTML5 player.

 

Do you support Silverlight?

Yes we also have a Blue Billywig Silverlight Player which has the same functionalities as the Flash/Flex player. Please contact Blue Billywig for options such as Microsoft’s DRM solutions.

 

How are live events supported by the Blue Billywig system?

Live events are supported by the Blue Billywig system, but there are a few steps to go through:

  • Please click on the “+” sign in the bottom left hand corner. This is the “create new” button.
  • Select “mediaclip”
  • In the popup box type a name for your live event and select: usetype = “editorial” and mediatype = “Live video” from the dropdown box”. Then click on OK. A clip details screen will open.
  • In the preview player there is a small blue “+” sign. Please click on the “+” button. Define your asset type by selecting the file type, fill in your bandwidth and the size of your export stream and of course the “source URL” location.
  • Publish and Save the medialclip and embed the embedcode in your website.
  • Done!
 

How can I share videos on social networks?

Blue Billywig is constantly adding more social networks to the list of supported networks. Of course you can add loads of social networks, which will directly make it possible to publish a link to your content on the network, but more and more networks allow directly publishing video on their network. For a full list, please contact Blue Billywig.

 

How do I load the player when it's necessary?

This solution ensures that the player is only loaded when it is requested, this prevents long loading times. After including jQuery, you need to include the following script: <script type="text/javascript" src="http://bb.bbvms.com/playout/scripts/bbEmbedPlayer.js"></script> You can use your own publication name instead of bb. After including the scripts, you can place this div on your page. This div contains a teaser image that is replaced by the player when clicked on. <div> <input onclick="bbEmbedPlayer('http://bb.bbvms.com/p/default/c/1114195.js', $(this).parent()[0]);$(this).hide(); return false;" type="image" src="http://bb.bbvms.com/mediaclip/1114195/pthumbnail/500/default.jpg"/> </div>

 

How do I publish a cliplist on my website?

There are many ways to publish a cliplist on your website. There is an embedcode for a cliplist, but the behavior of your player when embedding this embedcode will depend on your (custom) player. The Blue Billywig default player will show the first clip of the cliplist and the other clips as related items in the exitscreen as the default behavior. You can also use cliplists through the API. Styling can be done by your CMS, while the content of the cliplist is imported through the API or you can publish a cliplist as a vodcast. Please contact Blue Billywig for the best way of doing this.

 

How do I see the viewing statistics for today?

In the “stats” menu you can find a number of preset date ranges: 

  • “start” for the view on the last 30 days
  • “2010” for the year 2010
  • Months below the year for a quick overview from the first to the last day of the selected month
  • “all” for all statistics since becoming a customer of Blue Billywig 
  • “today” for the statistics since 00:00 hours of today
 

I have uploaded a video and put the embedcode in my website, but the video doesn’t play. What can be wrong?

Clips will only play on your website if and when you have saved them with the published status. Standard clips are put on “draft” status. Please change the status to “published: and save.

 

Is there a maximum file size while uploading to the Blue Billywig VMS?

Practically uploading files in the Blue Billywig VMS is not limited, though there is a file size limit of 1 GB through the "upload and encode" button. When uploading using the API the file limit is set to 2 GB. Larger files can be uploaded by ftp. If you do not have a ftp-account or if you don't know the credentials for your ftp-account anymore please contact support@bluebillywig.com

 

Is there a preferred browser for using the VMS?

For the Mac, please use Safari and on a PC you can use any browser. Firefox is the least recommended since it generates the heaviest load while using the VMS.

 

What is the difference between streaming and progressive download?

The main difference between content streaming and supplying content through progressive download is the way in which the content is “fed” to the player. With progressive download, the video asset is downloaded as a file on to the computer of the end user, and the player will show the file as it is downloaded. With streaming there is constant communication between the player and the streaming server and the video asset is not downloaded to the computer as a complete file but only up to the point in the timeline where the end user is watching. Streaming helps users skip through a video more easily, because with progressive download you can only skip to a point further in the timeline if the download has reached this point. Streaming can also save on distribution costs since it will only download the video asset up to the point of watching (or switching off) while with progressive download it will always try to download the complete file. Especially for long video clips streaming can be cheaper and deliver a better user experience.

 

What source video format will give the best transcoding results?

The Video Management System (VMS) supports virtually any source file format. However some formats will give better results than other formats.

Generic considerations

Interlacing: Transcoding to web video formats always results in progressive video output files. Although the VMS will suppress artifacts resulting from an interlaced source file, best results are obtained when the video source file is progressive instead of interlaced. Frame rate: Most video source file format use constants frame rates, for example 25 frames per second. Some file format make use of variable frame rate. Use of variable frame rate is not recommended, as this can be a cause for audio sync issues. Bitrate: Always try to use a bitrate that is sufficient high to give good results for the best-quality output format. The minimum bitrate depends on the video codec being used. See the recommended video formats below.

Container formats

The VMS supports almost any container file format. Most common are:

  • MPEG container, used with MPEG or MPEG2 coded video.
  • MP4 container, used with H.264 or DV coded video, amongst others.
  • MOV container, Quicktime container format.
  • MKV container, generic container format.
  • AVI container, generic container format. Not recommended: because of limited meta-data available in the container format, this format can give issues with transcoding.
  • WMV container, used with WMV and VC-1 coded video. Not recommended: may give transcoding issues, in particular with VC-1.

Video codecs

The most common video codecs are supported. These common are:

  • MPEG-2, used for example in DVD.
  • H.264, modern highly efficient codec.
  • DV, per-frame encoded video codec, often used by editing software. Also video codec used by camcorders.
  • WMV, Windows Media Video. Not recommended:
  • VC-1, Microsoft backed H.264 alternative. Not recommended: only basic transcoding support, which will not give the best results.

The Apple RAW codec is not supported.

Audio codecs

The most common audio codecs are supported. These are:

  • PCM, uncompressed audio.
  • MP3, compressed audio.
  • AAC, compressed audio.
  • AC-3, Dolby Digital. Will be downmixed to two-channel audio.
  • WMA pro.

In general we do not support proprietary codecs, but all other codecs are supported.

Recommended video formats

Best results are obtained by using one of the following video formats:

  • MP4 container with DV coded video at at least 30 Mbits per second.
  • MP4 container with H.264 coded video at at least 3 Mbits per second.
  • MPEG container with MPEG2 coded video at at least 6 Mbits per second.